Netlify Site Name: marley-co.netlify.app
Custom Domain: marleyco.ca
Error Message: “We could not provision a Let’s Encrypt certificate for your custom domain.”
Steps Taken:
- DNS Configuration:
- Using Netlify DNS with nameservers properly set in netfirms.com
- Nameservers confirmed:
- Tools Used for Verification:
- DNSChecker.org shows mixed results:
- Some servers showing p05 nameservers (old records)
- Some showing no results
- Full propagation appears incomplete
- Retries in Netlify:
- Used “Verify DNS Configuration” in Site Settings > Domain Management > HTTPS multiple times without success
- Propagation Time:
- DNS changes made on 01/24/2025 11:45:48 AM
- It has been 64+ hours since changes were made
Screenshots:
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Nameserver settings in Netlify:
-
DNSChecker results:
Green Checkmarks around the globe
Additional Notes:
- Previous experience with .ca domains requiring manual SSL approval
- Using Netlify DNS with confirmed green checkmarks in dashboard
- Similar to a previous case where manual intervention was needed
Request: Could you please investigate why the SSL certificate isn’t being provisioned? Based on previous experience with .ca domains, this may require manual approval from your team.
Thank you kindly