Site name: afrocasia. Domain: afrocasia.com. DNS shows Netlify DNS green ticks on both apex and www. DNSChecker shows 100% global propagation. Let’s Debug shows ALL OK. Google DNS cache flushed successfully. No CAA records blocking Let’s Encrypt. DNSSEC not enabled. The SSL certificate has not provisioned - only ‘Retry DNS verification’ appears, no Provision Certificate button. This appears to be a Netlify backend issue. Please can a support engineer manually trigger SSL provisioning. Thank you.
Is there no one there to assist with my query please? I have checked over and over and still have not got the certificate for my domain.
Hey @louistasauthor 
,
Thanks for reaching out!
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.
We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.
Thanks for being here, and keep an eye out for that email from us!