Hi Netlify Support,
I’m unable to provision a Let’s Encrypt certificate for my custom domain.
Site name: magnificent-paletas-532076.netlify.app
Custom domain: zitawa.com
DNS provider: External (GoDaddy)
DNS configuration: - A record: @ → 75.2.60.5 -
CNAME: www → magnificent-paletas-532076.netlify.app -
No CAA records, no AAAA records
Steps observed:
1. “Verify DNS configuration” → succeeds (“DNS verification was successful”)
2. Clicking “Provision certificate” fails with: “certificate parameter is required when updating an existing certificate”
This looks like a stale/stuck certificate record on the backend. Could someone please manually clear/reset the TLS/SSL certificate state for this site so I can provision a fresh Let’s Encrypt certificate?
Thank you!