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SniCertificate::CertificateNonvalidError: Unable to verify challenge for

Error with a certificate this past week. Haven’t touched anything on Route53 or NetlifyDNS side.

Error
SniCertificate::CertificateNonvalidError: Unable to verify challenge for batterypromaitland.co.za: DNS problem: NXDOMAIN looking up TXT for _acme-challenge.batterypromaitland.co.za - check that a DNS record exists for this domain

Help much appreciated

Hi, @hoektoe. The issue is that there is an inactive DNS zone for this domain here:

https://app.netlify.com/account/dns/batterypromaitland.co.za

That domain doesn’t use Netlify DNS. The actual authoritative NS record for that domain are these below:

batterypromaitland.co.za. 7200	IN	NS	ns-1700.awsdns-20.co.uk.
batterypromaitland.co.za. 7200	IN	NS	ns-231.awsdns-28.com.
batterypromaitland.co.za. 7200	IN	NS	ns-915.awsdns-50.net.
batterypromaitland.co.za. 7200	IN	NS	ns-1109.awsdns-10.org.

We have a support guide about this here:

Would you please take a look at that support guide? If there are any questions it doesn’t answer, please let us know and we will be here and ready to assist.