We just joined netlify and upgraded from free. We used our AI credit to make some changes to our website not knowing that if we run out of credit the site will be suspended.
This is a very wrong model. The site running MUST not have anything to do with AI credit. We need this site up. Where does it say if you run out of credit to do chats we will suspend your site? This is not acceptable and unfair practice.
Hey @Ana_Moosavian 
,
Thanks for reaching out!
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.
We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.
Thanks for being here, and keep an eye out for that email from us!