Hi there - we’re noticing that every day around 25 hits (some days more) to our Netlify site is returning 503 service unavailable. Apparently it’s enough for Google to complain that our site is unreliable and not working and hence blocking us from some of their services. Our site is built on Gatsby.
I’m not sure how to resolve this issue.
I’m also hesitant to write our site name here in a public forum. But I’m assuming this is a pretty common issue and looking for general help on this issue. Thank you!
hi there girlbot, we generally discourage PMs and we don’t offer email based support for customers unless they are Pro tier or above, i’m afraid.
I have unlisted this thread so it cannot be found by searching the forums and it isn’t visible to anyone without a staff account or the direct URL for more privacy for you.
Hi @perry - I actually do have a pro tier account. I could just open a support ticket and email Netlify - but I found that every time I did that in the past, it would take 1-2 weeks for someone to reply each time.
Ok. You can proceed however you’d like, but one way or another, we need your sitename.
If you want to open a ticket and include the number (which will be in the email response our helpdesk sends), we can get the ID from there, but at this point our help is only being slowed down by you not providing the information we asked for, yet, so feel free to proceed in whatever way meets your standards and we’ll try to accommodate, though obviously it will be far faster if you give us as much as information as you can.
