Site disabled because of erroneous fraud complaint

Our site has been disabled because our client (Best Buy) fraud department submitted a complaint by mistake.

They have been trying to retract this complaint but Netlify has not been able to process this second request.

Please advice

@reinaldogarcia Is this in reference to this thread?

If so, that site sure seems like a scam site.

Most of the user interface is non-functional because it’s images, and some of the only links on the page are to .exe files of remote desktop software.