# Sign up issue/error

**URL:** <https://answers.netlify.com/t/sign-up-issue-error/123360>\
**Category:** Admin\
**Tags:** netlify-newbie\
**Created:** [August 4, 2024, 11:34pm UTC](https://answers.netlify.com/t/sign-up-issue-error/123360 "2024-08-04T23:34:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Divine442](https://avatars.discourse-cdn.com/v4/letter/d/cc9497/32.png) [@Divine442](https://answers.netlify.com/u/Divine442)\
**Post date:** [August 4, 2024, 11:34pm UTC](https://answers.netlify.com/t/sign-up-issue-error/123360/1 "2024-08-04T23:34:42Z")

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Hello,  
Please i need help with signing up for netlify. My github is not working and i keep seeing user authentication error. I tried using my email and it said that my ccount hs been flagged by " automatic fraud protection system" and when i tried verifying my identity, i wasn’t able to find the textbox mobile for my country (i am Nigerian). Because of this the verification failed.

Please how i can rectify this issue, so i can be able to host my projects.

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<div class="post-metadata">

**Author:** ![nathanmartin](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/nathanmartin/32/30845_2.png) [@nathanmartin](https://answers.netlify.com/u/nathanmartin)\
**Post date:** [August 4, 2024, 11:46pm UTC](https://answers.netlify.com/t/sign-up-issue-error/123360/2 "2024-08-04T23:46:38Z")

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@Divine442 For help with account creation and login issues you need to create a support ticket by…

### Reading and following this [Support Guide](https://answers.netlify.com/t/support-guide-help-i-cant-login-to-my-netlify-account/119360) → [https://answers.netlify.com/t/support-guide-help-i-cant-login-to-my-netlify-account/119360](https://answers.netlify.com/t/support-guide-help-i-cant-login-to-my-netlify-account/119360)