Restricted Team status still active 12+ hours after successful payment

Admin
1

Hello,

My team workspace was put into “Restricted Team” status due to an unpaid balance/overage. I have successfully paid the outstanding balance, and the invoice shows as “Paid” in my dashboard.

However, it has been over 12 hours since the payment went through, and my workspace remains restricted and my sites are still showing a “Site not found” error.

Could a support engineer please look into this and manually sync/unlock my team account?

Here are my account details:
• Netlify Team Name: Dwixel
• Account Email: zacharyanyaehie@gmail.com
• Affected Site: Dwixel.com

Thank you for your help in getting our production sites back online.

2

@clarnx Hi could you please look into my ticket? I noticed forum discussions about long support wait times, and since you are active here, I hoped you could help!

3

Hi @Melzachary, I apologize for the slight delay. I have followed up on your #1060824.

I kindly ask that you do not create multiple tickets regarding the same issue as it can sometimes cause delays and making it difficult for us to track.

You should receive a response in a few hours. Kindly continue to respond to #1060824.