Hi, @ccoffman. DNS is typically not secret. (There are definitely many exceptions to this but they don’t apply here.)
I mention this because I want to point out that is is trivial for anyone to see the DNS records in question if they want to. Despite this, I’ve sent you a PM with the information but must include the caveat that I have just broken one of our rules about this forum:
- We don’t provide private technical support here.
Maybe that should be “we shouldn’t provide” not “don’t provide” because I clearly just did.
For troubleshooting which does include private information, for example issues like billing and login troubleshooting, we will always move those to the helpdesk to do so in private. We also provide private helpdesk support for all team plans of Pro or higher as covered on our pricing page.
To summarize, I PM’d the DNS records to make but once you do so they won’t be private.
Also, did you read the inactive DNS zone support guide I linked to above? I ask because the zone is still inactive and that will definitely cause issues (unless you are uploading your own SSL certificates).
EDIT: I also want to make it clear that all team plans are welcome here. People using all plan types (Starter, Pro, Business, Enterprise, etc.) use these forums and we appreciate everyone that wants to ask questions or have discussions here.