Hi Netlify Support,
I’m the owner of the domain eclipseflight.com which was previously connected to a Netlify account that has since been suspended. I’m currently unable to add or configure the domain on a new Netlify or Vercel project due to this conflict.
Could you please help me release the domain from the old team/account so I can manage it with my current Netlify account or another hosting provider?
Thank you for your assistance.
I’d recommend taking these steps in order, as they typically work more reliably than trying everything at once:
First contact the registrar directly – not through the account interface. Find their support phone number or use a contact form that doesn’t require logging in. Explain that your account is suspended and you need to release or transfer the domain. Many registrars have processes specifically for this situation and can action it without needing account access.
Get specifics about why it’s suspended. This matters. If it’s due to non-payment, you’ll need to settle that first. If it’s a security flag or compliance issue, the registrar needs to walk you through their verification process. The reason determines your path forward.
Request an authorization code (EPP code) via email. Once you clarify the suspension reason with support, ask them to email you an auth code so you can transfer the domain to another registrar. Most registrars will do this even with a suspended account if you can verify ownership. This gives you a backup option.
Document everything. Keep records of support tickets, dates, and what you’re told. If this drags on, you’ll have a paper trail.
One thing to watch: if your account has been suspended for 60+ days, some registrars may have policies about domain recovery or auction timelines. Check their terms of service or ask support directly how much time you have to resolve this.
What’s the reason given for the suspension, if you know it.
No, you suspended my Netlify account for no apparent reason and no email notification or explanation or whatever. It happened after linking my domain. Now, I created a new Netlify account because this project I’m working on is urgent. Yet no response with the other ones. I just want it to be released from suspended Netlify account so I can use it to my new one or use a different hosting provider.