Refund Request – Unexpected Auto-Renewal Charge

Support
1

Hello Netlify Support Team,

I am writing to request a refund for a recent charge on my account that resulted from an unexpected auto-renewal.
I was not aware that my subscription was set to auto-renew, and I did not receive a prior notification or reminder email before the charge was processed. Had I been informed in advance, I would have cancelled the subscription before the renewal date.
I have since downgraded my plan to the free tier and am no longer using any paid features. Since the service has not been actively used, I would greatly appreciate it if you could process a refund for this charge.
Could you please review my account and advise on the possibility of a refund?
Thank you for your time and understanding. I look forward to your response.

Best regards

Yejin

3

Hey @Yejin_Kim :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!