We have a Customer of ours who has a website that we can see is being hosted by Netlify. THey have no details of what email address was used to sign up for this service, and so no way to edit the site, upgrade the plan, or anything like that. We also do not know who to ask for this details, as it could be a past employee’s email address, or a previous IT Provider etc.
Is there a way to gain access to a account like this? We obviously have the domain name.
If not, how can we find out to what email address this account is linked, so that we can either re-activate that account and do a password reset, or contact the party involved?
We have access to the DNS records to prove ownership etc.