Recover a suspended or restricted account

Admin
1

Hi,

My site (fjordvind.netlify.app) is showing the message “Account credit usage exceeded - new deploys are blocked until credits are added” when I try to deploy. However, under Usage & billing, I can see I still have 29.9 of 30 credits remaining (expiring October 15, 2026) — so this doesn’t match an actual usage overage.

I’ve seen several other reports of the exact same issue on this forum (e.g. “Credits available 30/30 but blocked”, “Free plan: production deploys blocked by stale ‘credit usage exceeded’ flag”) where the block turned out to be a stale flag on the account.

Could you please check my account and reset this flag? My site is a small hobby project (a wind/water conditions dashboard for a local windfoiling club) with very light traffic, so a genuine overage seems unlikely given I have almost all my credits left.

Thanks for your help!

2

Subject: Urgent: Account suspended / Invoices paid for mgcglobalconsulting.com – Requesting account unblock

Hi Netlify Support Team,

I am writing to request assistance with restoring service for my site and account.

  • Site Domain: [www.mgcglobalconsulting.com](https://www.mgcglobalconsulting.com)

  • Account Name/Email: mark@mgcglobalconsulting.com

  • Account Holder: Mark G. Cartwright

Issue & Status Update: My site was temporarily suspended/restricted due to outstanding billing. As requested, I have fully paid and settled both the June and July invoices.

Since the invoices are paid, could an admin please check my account and clear the restriction flag so production deploys and site access can be fully restored?

Thank you for your help,

Mark G. Cartwright