ticket #1099054.
Dear Netlify Support Team,
I am writing to request your assistance regarding my Netlify account (djsamyvevo2020@gmail.com), which has been suspended. I can no longer
access my dashboard, and all my sites are currently offline.
My affected sites:
and some other important websites/
Context of my activity:
I am a cybersecurity and ethical hacking instructor, teaching Master 2 students. As part of my educational seminars, I create phishing simulation
pages strictly for educational purposes to raise awareness among my students about web-based phishing risks. These pages are used exclusively
during my supervised courses and are not intended for any malicious use.
Additionally, I host professional websites for local businesses and shop owners. Their sites are currently down due to this suspension, causing
them financial loss and damaging their trust in my services.
What I was doing before the suspension:
I was regularly deploying updates to my sites for both my educational projects and client work. I did not receive any prior warning from Netlify
regarding any potential violation of your Terms of Service.
Why I believe this is an error:
I suspect that my educational phishing simulation pages may have been automatically flagged by Netlify’s security system, leading to an
automated suspension. I want to emphasize that:
These pages are used exclusively in a supervised educational environment.
Any data collected is never used for malicious purposes.
I have been a regular and legitimate Netlify user for several months.
My request:
Could you please review my account and reinstate my access as soon as possible? I fully understand your security concerns and I am willing to:
Remove any pages that may violate your Terms of Service.
Follow any guidelines you provide for educational content.
Upgrade to a paid plan if necessary to prevent future issues.
I am happy to provide any additional information, screenshots, or documentation to support my case.
This is urgent as my clients’ businesses are currently affected, and I need to restore their websites quickly.
Thank you for your understanding and prompt assistance.
Sincerely,