Production domains stuck on "Preparing your domain..." for 24+ hours

Support
1

Yesterday I have set up a netlify account, added an app, registered a domain with a third party (TransIP.nl) and tried to get everything up and running.

It all went smoothly until I came to the part of adding the domain to my webapp.

I have added the nsone.net nameservers to my nameserver list on TransIP as instructed by netlify.

Yet when connecting my app and domain it just stays at “Preparing your domain…” I’ve waited over 24 hours as the the infobox suggests that this process could take about 24 hours. But it seems like the process is stuck.

Information:

  • Netlify site name: jeroengilhuys.netlify.app.
  • Domain name: jeroengilhuys.com.
  • Netlify site is built properly and running as intended.
  • Generative AI suggested I wait to see if it works after 24 hours before contacting support.
  • Can’t really find an error message anywhere.

image
image1327×359 14.8 KB

2

This appears to be resolved.

3

I’m seeing the previous NS records cached by downstream resolvers:

jeroengilhuys.com.	21600	IN	NS	ns2.transip.eu.
jeroengilhuys.com.	21600	IN	NS	ns1.transip.nl.
jeroengilhuys.com.	21600	IN	NS	ns0.transip.net.

That is a six hour time to live (TTL) above (21600 seconds = 6 hours) so it should stop occurring after that TTL expires.

4

Thank you for looking into this.

Things look like they have been resolved on the netlify side.
Now it’s just waiting until it all propagates properly.

Thanks again.