Production deploys paused despite having 1,500 credits available after upgrading to Personal plan

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Site: fastidious-dusk-90faa3.netlify.app

I upgraded to the Personal plan ($9/month) on May 17. My account shows 1,500 credits available (1,000 from plan + 500 purchased add-on for $5), but all production deploys are still paused with the message “Production deploys have been paused due to exceeded credit limits.” The “Trigger deploy” button is grayed out and I cannot deploy anything. I have an open support ticket (#1034646) with no response in 4 days. Total charged: $14 for a service that is not working. Please help.

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hey @David_Ocampo just circling back here to apologize for the hassle and delay. It looks like this was since resolved in the internal thread, but please don’t hesitate to reach back out if there is anything else we can assist with.