Hi Netlify team,
Team: ліон (lion)
Site: nasporte-viber-webhook
On Aug 20 I switched our team from the Personal plan to the free plan and back to Personal, same day. Since then, Billing shows 0 available credits and the team banner says the credit limit has been exceeded — all projects/deployments suspended. The billing page also shows a warning about billing system issues and possible delays in usage reports.
This is currently causing a real production outage: our live Netlify Functions on this site return 503 usage_exceeded for every request, taking down our order-automation workflow for real customers.
This looks identical to the stale “credit usage exceeded” flag issue described here: Production deploys blocked by stale “credit usage exceeded” flag — same symptom (credits shown as fine, deploys/functions blocked anyway), same resolution needed (manual clearing by the engineering team).
I already opened a support ticket about this (via Netlify Support) and support confirmed it looks like this known billing flag bug. Posting here too in case it helps get engineering attention faster, given the production impact.
Thanks for any help speeding this up!