Hi Netlify team,
My team “plataforma-essac” is showing the banner “plataforma-essac has run out of credits”, stating that production deploys and Agent Runners are currently disabled.
However, my Usage & Billing page clearly shows:
- Credit balance: 29 / 30 credits remaining
- Granted: July 7, 2026
- Expires: July 15, 2026
- Plan: Free plan (300 credits/month), effective from Jun 16
So there is no actual shortage of credits — this looks like the same stuck/incorrect internal credit flag that other Free plan teams have reported recently on the community forum (e.g. topics #164761, #164794, #164939, #164942, #164977, #165041, #165069, #165100).
This is currently blocking me from deploying updates to my production sites (inspecciones-essac and plataforma-essac), which are actively used by my team.
Could you please check my account backend and clear the stuck suspension flag for my team so production deploys work again?
Team name: plataforma-essac
Account email: essac.ventascorp@gmail.com
Thank you for your help.