Support Forums

Problems setting up HTTP

I’m having some problems setting up HTTPS.

I have a custom domain (purchased on netim) linked to my website.

Under the “SSL/TLS certificate” section it states “Your site has HTTPS enabled” with the “Let’s Encrypt” certificate.

Now the problem, if I go into the searchbar on Chrome and search up isa.al, I get the red padlock meaning no https while if I search www.isa.al it seems to be secure.

I dont know what to do, in the custom domains there is the www one set as primary domain, and the one without www redirecting to it.

Any help would be appreciated!

Hi, @Isabella. The solution in most cases is to click the “Renew certificate” button on the SSL settings page (Site Name > Settings > Domain management > HTTPS).

When I clicked that button the SSL certificate updated. If there are other questions or concerns, please let us know.