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Problem with two netlify sites 500 internal Server error

Hello, I am currently having an issue with two sites:

https://5starartistry.com
https://5starbarbershops.com

I am currently receiving a 500 internal server error on both sites when attempting visit and I’m curious if anyone would be able to assist me in figuring out what is going wrong. Below is the message I am receiving:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Hi @Tqmartin

Neither of the sites you have listed are served by Netlify

% curl -IL http://5starartistry.com/
HTTP/1.1 500 Internal Server Error
Date: Thu, 09 Dec 2021 21:19:09 GMT
Content-Type: text/html
Content-Length: 519
Connection: keep-alive
Server: Apache/2            # Not Netlify
Last-Modified: Thu, 09 May 2013 20:13:33 GMT
Accept-Ranges: bytes
Age: 0
% curl -IL http://5starbarbershops.com
HTTP/1.1 500 Internal Server Error
Date: Thu, 09 Dec 2021 21:19:27 GMT
Content-Type: text/html
Content-Length: 519
Connection: keep-alive
Server: Apache/2            # Not Netlify
Last-Modified: Thu, 09 May 2013 20:13:33 GMT
Accept-Ranges: bytes
Age: 0
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Ahh okay I’ve had them on Netlify linked via my Github account for quite some time, they haven’t been in use though really. Would I need to just drop them and reconnect the repository?

Not only would you need to reconnect the repository(s) the site(s) are deployed from, but the DNS needs configuring to point to Netlify, either using Netlify DNS or external DNS.

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Gotcha! Thank you so much! I may need to go back to the registrar site and change some settings as well

Hello coelmay, I took your advice and updated the DNS nameservers with the Domain provider, and also removed and re-added the website itself. I seem to still be encountering the 500 Internal Server Error though. Do you know why this may be happening? I’m not sure why server still says Apache/2

https://5starartistry.com is returning a site from Netlify.

https://5starbarbershops.com is still hitting somewhere else.

Did you change the DNS for both?
How long ago did you make the change?
Do you know what the TTL is set to for the second domain?

As per @nathanmartin’s answer

Appears you didn’t change 5starbarbershops.com

5starbarbershops.com.	3600	IN	NS	ns1.ipage.com.
5starbarbershops.com.	3600	IN	NS	ns2.ipage.com.

vs 5starartistry.com

5starartistry.com.	3600	IN	NS	dns4.p01.nsone.net.
5starartistry.com.	3600	IN	NS	dns1.p01.nsone.net.
5starartistry.com.	3600	IN	NS	dns2.p01.nsone.net.
5starartistry.com.	3600	IN	NS	dns3.p01.nsone.net.

Thank you so much for your reply nathanmartin, I think I figured it out. Seems that it was a DNS propagation issue for 5starartistry.com. I hadn’t actually made any changes to the other domain though. That’s working properly now! I will do the same with the other domain if that is still going to be used.

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