Problem Adding Custom Domain - Another site is already using

I have updated to txt record for

Hi @tmoodley

Thank you for verifying domain ownership. We have removed the domain from the site that was using it. Could you try adding it to your site now and let us know if you’re still running into trouble?

Same issue with “” domain

The domain has been removed from the other site.

I’m having some issue changing subdomain on our netlify for, it says Another site is already using it. No matter what subdomain I say it doesn’t like it, I even tried adding random numbers and it still thinks someone has it. What is going on?

These are the subdomains I need to get released for me


Hi @sedghi :wave:t6: , welcome to the forums! Thanks for reaching out. This is happening because the custom domain you’re trying to use already exists on Netlify under a different account.

Please verify domain ownership and let us know by responding here when that’s done. I cannot locate any txt records on the domain you provided. If the verification is successful we can remove the domain from the other account so you can use it on yours.

Hey @SamO I have added the txt files

Based on ticket ID in your DNS record, this seems to be resolved. Do you still need help?

HI I am also having the exact same issue my domain is

Hi @mckinleyatlas :wave:t6: welcome to the forums! I see you wrote in about in our helpdesk. We have followed up on your response to ticket #159746. Thanks so much!

Hi I’m having the same problem for domain:, I used this domain for one of my website and later deleted it, now I cannot re-add this domain. Please help!

@DevanshCodes Please verify domain ownership and let us know by responding here when that’s done.

Hi, I’ve added that in the records, can you please verify. Thanks!

Hi, I have removed the dns zones. The domain should be useable at this point?

No SamO, I’m still unable to add the domain in Netlify. Can you please check soon.

This should be resolved.

@Mim1 I’m not seeing your TXT record. Can you ensure it’s and we can take another look.

@sid.mann Thanks for getting back to me . I just corrected the TXT record. It is “” .
Let me know if that works.

Hi @Mim1 :wave:t6: ,

I see

% host -t txt
Host not found: 3(NXDOMAIN)

Please follow the instructions outlined in this support guide to set a TXT record.

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Hi thank you for your patience. I have removed the DNS zones from the other account.

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