Price Additional bandwidth (free to pro cancel supplements?)

Hello everyone,

Today I am using the freetier from Netlify. My site passed the 100 GB bandwidth barrier a few days ago. I saw that I was going to pay 20 and thought that was the price to switch to the pro offer automatically. However, today I am at 210go, and I am asked to pay 2x 20.
I thought I had the 400gb limit so I didn’t care about that.

My question is, if I go pro, should I pay 20 (pro) + 40 (bandwidth) or will it update and I will only have the $ 20 (pro) to pay.

Being a new customer (French), I admit being a little lost on the site and I wish to continue to be a customer but these fees would force me to leave.

Link: https://chinq.netlify.app/

Thank you in advance, I hope to use your services for a very long time, hoping to find a financial solution to continue with you.

Hello,

I’m not sure if there is any other way besides the forum to contact the finance team on Netlify. Please keep me informed.

hey @stony, thanks for reaching out. I am going to move this case to our billing helpdesk so you can discuss it with someone who can help.