Hi Netlify Support,
I’m trying to add my custom domain donorinsightslab.org to my project cute-nasturtium-be8b39, but I get the error “Another project is already using this domain.”
I own the domain — it’s registered to me at Squarespace, and my email julia@donorinsightslab.org is on it. The holding project appears to be an old, orphaned one I no longer have access to.
I can’t add the verified-for-netlify TXT record: the authoritative nameservers are Google Cloud DNS (ns-cloud-b1 through b4.googledomains.com) from a legacy Google Domains zone that no account I have can see. That’s why I can’t complete the self-service verification.
Could you release the domain from the old zone so I can connect it? Support reference: 1d867885-6e6c-4aee-9f02-7f26241e1c77
Thank you.