Please release domain nuipoher.com from deleted account

Support
1

Hi Netlify team,

My previous Netlify team was deleted due to inactivity, but the domain nuipoher.com is still associated with the old deleted project (Site ID: 5e447b71-663e-4436-a6e1-b38c96791776).

I have now created a new Netlify project (nuipohercom, URL: nuipohercom.netlify.app) and need to connect nuipoher.com to it, but I get the error: “Another project is already using this domain.”

Please release nuipoher.com from the old deleted account so I can add it to my new project. I am the registered owner of this domain (registered at Namecheap).

Thank you!

2

Bumping this after 10 days with no response.

To summarize: my old Netlify team was deleted due to inactivity, but the domain nuipoher.com is still locked to the deleted project (Site ID: 5e447b71-663e-4436-a6e1-b38c96791776).

I have already added the required TXT record to prove ownership:
verified-for-netlify=165090

My new site is nuipohercom (nuipohercom.netlify.app). Please release nuipoher.com so I can connect it. I am the registered owner at Namecheap.

3

@luke — could you please help with this? It’s been 10 days with no response.

The domain nuipoher.com is stuck on a deleted Netlify account (Site ID: 5e447b71-663e-4436-a6e1-b38c96791776). I’ve already added the ownership verification TXT record: verified-for-netlify=165090. My new site is nuipohercom (nuipohercom.netlify.app). Please release the domain so I can connect it.

4

Hi, @nuipoher1. Done! The domain should be free for use on the new team now. If you still see errors, though, please feel free to reply here anytime.