# Please increase function timeout to 26 seconds for Pro plan site **URL:** \ **Category:** Support\ **Tags:** lambda-functions\ **Created:** [April 27, 2026, 2:45pm UTC](https://answers.netlify.com/t/please-increase-function-timeout-to-26-seconds-for-pro-plan-site/161748 "2026-04-27T14:45:37Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Kazumasa](https://avatars.discourse-cdn.com/v4/letter/k/74df32/32.png) [@Kazumasa](https://answers.netlify.com/u/Kazumasa)\ **Post date:** [April 27, 2026, 2:45pm UTC](https://answers.netlify.com/t/please-increase-function-timeout-to-26-seconds-for-pro-plan-site/161748/1 "2026-04-27T14:45:37Z")
Hi Netlify team, I’m on the Pro plan and would like to request a function timeout increase to 26 seconds for my site. Site URL: admirable-puppy-f383c8.netlify.app I’m proxying OpenAI Whisper API calls for audio transcription that take 15-25 seconds to complete for each audio chunk. I have already configured timeout = 26 in netlify.toml under: functions."transcribe" functions."generate-minutes" However, the function still times out at 10 seconds, returning HTML error pages instead of proper JSON responses. Could you please activate the extended timeout (26 seconds) on my account? Thank you for your support! ---
**Author:** ![statusbot](https://avatars.discourse-cdn.com/v4/letter/s/8c91f0/32.png) [@statusbot](https://answers.netlify.com/u/statusbot)\ **Post date:** [May 19, 2026, 5:10pm UTC](https://answers.netlify.com/t/please-increase-function-timeout-to-26-seconds-for-pro-plan-site/161748/4 "2026-05-19T17:10:10Z")
Hey @Kazumasa 👋, Thanks for reaching out! We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon. Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using [Ask Netlify](https://docs.netlify.com/resources/troubleshooting/ask-netlify/?attr=forums), our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the [support form](https://www.netlify.com/support/), and we’ll take it from there. We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go. Thanks for being here, and keep an eye out for that email from us! ---
**Author:** ![statusbot](https://avatars.discourse-cdn.com/v4/letter/s/8c91f0/32.png) [@statusbot](https://answers.netlify.com/u/statusbot)\ **Post date:** [May 19, 2026, 5:10pm UTC](https://answers.netlify.com/t/please-increase-function-timeout-to-26-seconds-for-pro-plan-site/161748/5 "2026-05-19T17:10:11Z")
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**Author:** ![statusbot](https://avatars.discourse-cdn.com/v4/letter/s/8c91f0/32.png) [@statusbot](https://answers.netlify.com/u/statusbot)\ **Post date:** [May 19, 2026, 5:10pm UTC](https://answers.netlify.com/t/please-increase-function-timeout-to-26-seconds-for-pro-plan-site/161748/6 "2026-05-19T17:10:11Z")