# Please fix this issue **URL:** \ **Category:** Admin\ **Tags:** netlify-newbie\ **Created:** [August 4, 2023, 1:39am UTC](https://answers.netlify.com/t/please-fix-this-issue/98245 "2023-08-04T01:39:00Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![erionjk56](https://avatars.discourse-cdn.com/v4/letter/e/bb73d2/32.png) [@erionjk56](https://answers.netlify.com/u/erionjk56)\ **Post date:** [August 4, 2023, 1:39am UTC](https://answers.netlify.com/t/please-fix-this-issue/98245/1 "2023-08-04T01:39:00Z")
# Authentication Error Authenticating failed due to the following error: **We already have a registered user with this email address. Log in to connect your GitHub account.** ---
**Author:** ![nathanmartin](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/nathanmartin/32/30845_2.png) [@nathanmartin](https://answers.netlify.com/u/nathanmartin)\ **Post date:** [August 4, 2023, 2:03am UTC](https://answers.netlify.com/t/please-fix-this-issue/98245/2 "2023-08-04T02:03:38Z")
This answer may help you > [@Get Authentic error/ Suspension in first time account creation](https://answers.netlify.com/t/get-authentic-error-suspension-in-first-time-account-creation/98143/3): > > The usual solution for the authentication issue is the following steps. Login to Netlify using the email address and password only. If you do not have a password configured, you can add one by using the password reset form: [Netlify App](https://app.netlify.com/login/forgot-password) Once logged into Netlify with the email address and password, change the GitHub account associated with this email address here: [Netlify App](https://app.netlify.com/user/settings#connected-accounts) Log out of Netlify. Once this is done, you should be able to log into Netlify using GitHub or the email address. Both me… ---
**Author:** ![erionjk56](https://avatars.discourse-cdn.com/v4/letter/e/bb73d2/32.png) [@erionjk56](https://answers.netlify.com/u/erionjk56)\ **Post date:** [August 4, 2023, 2:07am UTC](https://answers.netlify.com/t/please-fix-this-issue/98245/3 "2023-08-04T02:07:09Z")
Hi Nathan, are you netlify’s admin? The solution just got me banned ---
**Author:** ![nathanmartin](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/nathanmartin/32/30845_2.png) [@nathanmartin](https://answers.netlify.com/u/nathanmartin)\ **Post date:** [August 4, 2023, 2:21am UTC](https://answers.netlify.com/t/please-fix-this-issue/98245/4 "2023-08-04T02:21:11Z")
@erionjk56 I am not, just a community member, but that response was posted by their “Senior Manager, Support Engineering”. Another Netlify support staffer might come along and be able to help you, but I’ve not seen anyone get “un-banned” yet. Others that had been auto-banned posted other providers in this thread: > [@My Netlify account ha been suspended, I don't know why?](https://answers.netlify.com/t/my-netlify-account-ha-been-suspended-i-dont-know-why/97537): > > Authentication Error Authenticating failed due to the following error: We already have a registered user with this email address. Log in to connect your GitHub account. Since yesterday I am getting this message as I try to login into my netlify account and due to this I am unable to access my account and also my some of important projects which I have deployed on netlify, failed to work properly which contains my portfolio and some of major projects which I had mentioned them in my resume. Can… ---
**Author:** ![erionjk56](https://avatars.discourse-cdn.com/v4/letter/e/bb73d2/32.png) [@erionjk56](https://answers.netlify.com/u/erionjk56)\ **Post date:** [August 4, 2023, 2:35am UTC](https://answers.netlify.com/t/please-fix-this-issue/98245/5 "2023-08-04T02:35:37Z")
Thank you for helping me nathan, since it can be un-banned, i need to look for other alternatives. do you have any suggestion for netlify alternatives? ---
**Author:** ![nathanmartin](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/nathanmartin/32/30845_2.png) [@nathanmartin](https://answers.netlify.com/u/nathanmartin)\ **Post date:** [August 4, 2023, 2:39am UTC](https://answers.netlify.com/t/please-fix-this-issue/98245/6 "2023-08-04T02:39:17Z")
@erionjk56 It’s as per my previous post, go to that other thread, during the discussion several other providers are mentioned. ---
**Author:** ![erionjk56](https://avatars.discourse-cdn.com/v4/letter/e/bb73d2/32.png) [@erionjk56](https://answers.netlify.com/u/erionjk56)\ **Post date:** [August 4, 2023, 2:41am UTC](https://answers.netlify.com/t/please-fix-this-issue/98245/7 "2023-08-04T02:41:48Z")
I couldn’t find it, nevermind, i will wait and see if there is any support here. ---
**Author:** ![nathanmartin](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/nathanmartin/32/30845_2.png) [@nathanmartin](https://answers.netlify.com/u/nathanmartin)\ **Post date:** [August 4, 2023, 2:44am UTC](https://answers.netlify.com/t/please-fix-this-issue/98245/8 "2023-08-04T02:44:01Z")
@erionjk56 There is unlikely to be any support here, the most likely result is this thread gets locked. The providers linked in the other thread were: > **[Cloud Application Hosting for Developers | Render](https://render.com)** > > Render is a unified cloud to build and run all your apps and websites with free TLS certificates, global CDN, private networks and auto deploys from Git. > **[Cloudflare Pages](https://pages.cloudflare.com)** > > Build your next application with Cloudflare Pages > **[Firebase Hosting | Hospedagem rápida e segura na Web](https://firebase.google.com/products/hosting?hl=pt-br)** > > O Firebase é uma plataforma móvel do Google que ajuda você a expandir seu negócio e desenvolver rapidamente apps de alta qualidade. > **[Vercel: Develop. Preview. Ship. For the best frontend teams](https://vercel.com/)** > > Vercel's frontend cloud gives developers the frameworks, workflows, and infrastructure to build a faster, more personalized Web. ---
**Author:** ![erionjk56](https://avatars.discourse-cdn.com/v4/letter/e/bb73d2/32.png) [@erionjk56](https://answers.netlify.com/u/erionjk56)\ **Post date:** [August 4, 2023, 12:47pm UTC](https://answers.netlify.com/t/please-fix-this-issue/98245/9 "2023-08-04T12:47:47Z")
thank you erion for your help ---
**Author:** ![SamO](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/samo/32/41847_2.png) [@SamO](https://answers.netlify.com/u/SamO)\ **Post date:** [August 7, 2023, 7:28pm UTC](https://answers.netlify.com/t/please-fix-this-issue/98245/10 "2023-08-07T19:28:44Z")
Hi, @erionjk56 I have taken a look at your account and I can see you were banned upon signup. Unfortunately, your account has been flagged due to increased potential for fraudulent behavior. As a result, we are unable to enable your account. We understand that you may have questions regarding the ban; however, please note that we will not be able to provide further review or additional reasoning for this decision. We appreciate your interest in our services, and while we understand this may be disappointing news, we take the security and integrity of our platform very seriously. Our Fraud and Abuse Team has thoroughly reviewed the situation, and based on their assessment, the decision to disable your account has been made. We value your understanding and cooperation. ---
**Author:** ![SamO](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/samo/32/41847_2.png) [@SamO](https://answers.netlify.com/u/SamO)\ **Post date:** [August 7, 2023, 7:28pm UTC](https://answers.netlify.com/t/please-fix-this-issue/98245/11 "2023-08-07T19:28:49Z")