I am facing a payment and credit balance issue.
I first encountered a payment problem when my card was declined. It seems the webpage bypassed the card authentication page, which requires an OTP for EVERY online purchases. Because of that, I used another card.
The second card worked because I had used it before on the website, so the website recognised it.
Recently, I ran out of credits and purchased extra credits:
- $5 for 500 credits
- $10 for 1,000 credits
- $5 for 500 credits
I received the invoices for all purchases, but the credits have not appeared in my account. My account still shows low credits (now 0).
I have already contacted the billing support team and have been waiting patiently. However, I have not received any proper response since I first reported the issue two days ago. I only received an automated message saying that my feedback email was received.
Please check the payment records and update my account with the missing credits as soon as possible.
Total credits missing: 2,000 credits
Total amount paid: $20
Thank you.