Our company website has been completely offline for more than 24 hours after our Netlify account was suspended.
Netlify site: thalassoocean.netlify.app
I submitted the account recovery request immediately after the suspension, but have received no response. The recovery process does not provide any way to explain the situation or communicate that our live company website is currently down.
We have been using Codex for development and deployment work, so it is possible that Codex performed some action or triggered something on the account that I am not aware of. If that is what caused the suspension, I would really appreciate knowing what happened and what we need to change.
We have not received any information about the reason for the suspension or what we need to do to resolve it.
Could someone from Netlify please escalate this and contact me privately? I can provide any account information or verification required.
We urgently need to get our company website back online.