Or one of its subdomains is already managed by Netlify DNS on another team

Support
, ,
1

am getting an error that or one of my subdomains is already managed by Netlify DNS on another team. kindly help me remove it from the other team

2

Hi @simiyu,

Thanks for reaching out and welcome to Netlify’s Support Forums!

This is happening because the custom domain you’re trying to use already exists on Netlify under a different account.

If you have some idea of who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for you to contact that person directly and ask them to remove the domain from their account here:

Netlify App > “Options” dropdown > “Remove domain”

If you’re not sure, please verify domain ownership and let us know the domain you’re trying to use and on which site you’re trying to use the domain. If the verification is successful we can remove the domain from the other account so you can use it on yours.

3

hello i have succesfully verified my domain ownership
domain am trying to use is friendschurchmachakos.org
the site am trying to use domain to is Namecheap

5

Hi @simiyu,

Thanks for the follow-up. I’ve verified the TXT record and you should now be able to use the domain on your Netlify site/account.