Not receiving email on GoDaddy email address

2 things:

  1. If you changed your nameservers to the ones you mentioned, you need to add the records in Netlify and not in Cloudflare.
  2. If you can let us know the domain name, we can make a more educated guess.
1 Like

Thank you, here are the domain records in Netlify:

The domain name is phas3.io

I can send emails from the outlook mailbox but cannot receive them.

This has been fixed - needed the correct MX & TXT records


Please help me how to fix this problem of not receiving email. I don’t know what are these set of instructions and DNS setting.


This is the error I see on my dashboard how do I proceed from here?

Hi @marissa29897 and welcome to the community! :partying_face:

This support guide walks through how to setup DNS records required for email service if you’re using Netlify DNS: [Support Guide] How can I receive emails on my domain?

Hi There,
I am facing the same issue after I added my domain to the netlify application. I copied most of the Zone records from cpanel to netlify DNS Records that seemed helpful but i am still not receiving the email. Can someone please help me with the same?

Only most of the records?

Did you configure MX records for the domain?

There were a lot of other records for other sub-domains so i only added the MX and few A and CNAME record which looked related to the email service

So you did configure MX records. What is the domain in question @Kajol-Kumari?

I reached out to the godaddy support and they asked to add a new TXT record to netlify after that i copied all the leftover records to netlify as well and then it started to work.