Not able to add custom domain I just bought through Netlify

Pretty much what’s in the title, but to give a little more context:

  • Just tried to buy a custom domain through Netlify
    • I was able to verify the domain, but got a red error saying it could not be bought
    • When I refresh the page and verify again, it says the domain is still available
    • When I look at my domains page, that custom domain shows up but says it’s registered externally. Sounds like this might be because you guys aren’t a domain name registrar?
    • Looking at my credit card now, I see two pending charges…
  • I’m not able to add that custom domain for my test site

So, can you help me change the URL for my site below? Thanks!

Existing Netlify site name:
Desired custom domain:

As far as I can tell, the purchase did indeed fail - that domain is not owned by anyone:

$ whois
Domain not found.
>>> Last update of WHOIS database: 2020-05-14T23:38:11Z <<<

I’m opening up a helpdesk case for you to get you a refund for the wrong charges; in the meantime, not sure why the purchase failed, but I’d suggest buying the domain elsewhere since it worked so poorly to try, here - we can still host your site, and even your dns, as described in this blog post:

The domain will be $2 cheaper from directly than it would have been from us too :wink:

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