# New account Suspended **URL:** \ **Category:** Admin\ **Tags:** netlify-newbie\ **Created:** [May 15, 2023, 10:57am UTC](https://answers.netlify.com/t/new-account-suspended/92447 "2023-05-15T10:57:54Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![G4life](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/g4life/32/50844_2.png) [@G4life](https://answers.netlify.com/u/G4life)\ **Post date:** [May 15, 2023, 10:57am UTC](https://answers.netlify.com/t/new-account-suspended/92447/1 "2023-05-15T10:57:54Z")
Account got suspended immediately after creation. I follow up with support since April, nothing has been done till now. ---
**Author:** ![luke](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/luke/32/39_2.png) [@luke](https://answers.netlify.com/u/luke)\ **Post date:** [May 16, 2023, 2:19am UTC](https://answers.netlify.com/t/new-account-suspended/92447/2 "2023-05-16T02:19:22Z")
We replied to support ticket # 145745 on April 11th, 2023 at 11:57 UTC. The ticket is awaiting a reply from you. As you have not replied to that support ticket since our last response to you, the account remains suspended. If you want the account activated, please reply to the email for that support ticket. ---
**Author:** ![G4life](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/g4life/32/50844_2.png) [@G4life](https://answers.netlify.com/u/G4life)\ **Post date:** [May 16, 2023, 7:48am UTC](https://answers.netlify.com/t/new-account-suspended/92447/3 "2023-05-16T07:48:10Z")
Yes, I replied to the mail. I was told that it will be looked into and a feedback will be provided. My response was “I will be expecting the feedback” Here is the attached screenshot to that effect. Is there anything else I’m supposed to do apart from what I did? ![IMG_20230516_084318](https://global.discourse-cdn.com/netlify/original/3X/1/a/1a5abf698ecaa9986c900873da2918511f5056fb.jpeg) ---
**Author:** ![G4life](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/g4life/32/50844_2.png) [@G4life](https://answers.netlify.com/u/G4life)\ **Post date:** [May 16, 2023, 7:55am UTC](https://answers.netlify.com/t/new-account-suspended/92447/4 "2023-05-16T07:55:45Z")
I’ve also replied again to that mail just now. Thanks. ---
**Author:** ![SamO](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/samo/32/41847_2.png) [@SamO](https://answers.netlify.com/u/SamO)\ **Post date:** [May 16, 2023, 2:56pm UTC](https://answers.netlify.com/t/new-account-suspended/92447/6 "2023-05-16T14:56:16Z")
Hi @G4life thanks for responding to the email. We will continue this conversation in our help desk. Please stay tuned. ---
**Author:** ![G4life](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/g4life/32/50844_2.png) [@G4life](https://answers.netlify.com/u/G4life)\ **Post date:** [May 17, 2023, 7:39am UTC](https://answers.netlify.com/t/new-account-suspended/92447/8 "2023-05-17T07:39:26Z")
Hi @SamO, @luke I’m still anticipating your reply via the help desk as promised. However, this ought not to take too long to grant access for newly created account. It’s not that I’ve even made use of the account at all prior to suspension. Don’t quite understand why this is a difficult task that must take a week or so to resolve. ---
**Author:** ![katrina-r](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/katrina-r/32/35890_2.png) [@katrina-r](https://answers.netlify.com/u/katrina-r)\ **Post date:** [May 17, 2023, 7:53am UTC](https://answers.netlify.com/t/new-account-suspended/92447/9 "2023-05-17T07:53:51Z")
Luke replied to you yesterday and we have not received a reply from you. Please check your inbox. ---
**Author:** ![G4life](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/g4life/32/50844_2.png) [@G4life](https://answers.netlify.com/u/G4life)\ **Post date:** [May 17, 2023, 10:20am UTC](https://answers.netlify.com/t/new-account-suspended/92447/10 "2023-05-17T10:20:29Z")
I didn’t see any reply from @luke neither did I get any mail to that effect. It was yesterday I sent mail and also replied again to the april’s mail. So, kindly look into this ---
**Author:** ![SamO](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/samo/32/41847_2.png) [@SamO](https://answers.netlify.com/u/SamO)\ **Post date:** [May 17, 2023, 12:34pm UTC](https://answers.netlify.com/t/new-account-suspended/92447/11 "2023-05-17T12:34:47Z")
@G4life Please tell us more about the sites you plan to deploy here. What topics will they cover and who do you intend to read them? ---
**Author:** ![luke](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/luke/32/39_2.png) [@luke](https://answers.netlify.com/u/luke)\ **Post date:** [May 18, 2023, 4:26am UTC](https://answers.netlify.com/t/new-account-suspended/92447/12 "2023-05-18T04:26:42Z")
I want to clarify this point below: > [@G4life](#): > > Don’t quite understand why this is a difficult task that must take a week or so to resolve. The delay only occurred because you are not following up with replies to our emails. The only source of the delay is your own inaction. The delay is being caused by you not by Netlify. ---
**Author:** ![G4life](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/g4life/32/50844_2.png) [@G4life](https://answers.netlify.com/u/G4life)\ **Post date:** [May 18, 2023, 9:55am UTC](https://answers.netlify.com/t/new-account-suspended/92447/14 "2023-05-18T09:55:28Z")
@luke , what action am I suppose to provide? I was told mail was sent, I replied here that I didn’t see any mail in that regard. You told me to reply to the April’s ticket, which I did immediately despite the fact that I had replied to that on that same day in April. So, how am I the one causing the delay? This is just to create an account… I’m not even running an app or deploying anything and it is taking a lot of pain to remove an account from suspension despite not violating any of your TOS. ---
**Author:** ![G4life](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/g4life/32/50844_2.png) [@G4life](https://answers.netlify.com/u/G4life)\ **Post date:** [May 18, 2023, 9:57am UTC](https://answers.netlify.com/t/new-account-suspended/92447/15 "2023-05-18T09:57:42Z")
I will be deploying fintech apps and some other projects I’m currently working on. Is that suffice @SamO ? ---
**Author:** ![SamO](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/samo/32/41847_2.png) [@SamO](https://answers.netlify.com/u/SamO)\ **Post date:** [May 19, 2023, 3:00pm UTC](https://answers.netlify.com/t/new-account-suspended/92447/16 "2023-05-19T15:00:01Z")
Hi @G4life Thanks for writing back in. I have removed the suspension from your account. ---
**Author:** ![Iqrar0208](https://avatars.discourse-cdn.com/v4/letter/i/4da419/32.png) [@Iqrar0208](https://answers.netlify.com/u/Iqrar0208)\ **Post date:** [August 9, 2023, 8:56am UTC](https://answers.netlify.com/t/new-account-suspended/92447/17 "2023-08-09T08:56:30Z")
Hello @luke the same has happened to me as I have created the account it got suspended. Kindly help me out with this problem ---
**Author:** ![SamO](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/samo/32/41847_2.png) [@SamO](https://answers.netlify.com/u/SamO)\ **Post date:** [August 9, 2023, 1:03pm UTC](https://answers.netlify.com/t/new-account-suspended/92447/18 "2023-08-09T13:03:07Z")
Hi, thanks for reaching out unfortunately we will not be able to unlock your account. > [@My Netlify account ha been suspended, I don't know why?](https://answers.netlify.com/t/my-netlify-account-ha-been-suspended-i-dont-know-why/97537/27): > > The safety and security of our platform is of paramount importance to Netlify, and our fraud and abuse mechanisms play a critical role in ensuring a safe and secure environment for all our customers. The tuning of our fraud and abuse mechanisms can sometimes result in false positives and inconvenience for our users. Please know that we are actively working to address these issues and make necessary improvements to ensure a smoother and more accurate experience for all our customers. As part of… I encourage you to find another platform to host your content. ---
**Author:** ![anton](https://avatars.discourse-cdn.com/v4/letter/a/d9b06d/32.png) [@anton](https://answers.netlify.com/u/anton)\ **Post date:** [August 9, 2023, 1:12pm UTC](https://answers.netlify.com/t/new-account-suspended/92447/19 "2023-08-09T13:12:50Z")
I also have this problem, but I already had an account, I just created a new site, connected it to git, made a deploy, and I see that it does not update, it’s just stuck. I refreshed the page and I was asked to log in again, but after that I got an error with about authorization, I found the advice to recover the password, when I did that I got the Appeal an account suspension window. I don’t know what to do, because all my projects are there, if I lose them it will be very terrible ---
**Author:** ![SamO](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/samo/32/41847_2.png) [@SamO](https://answers.netlify.com/u/SamO)\ **Post date:** [August 9, 2023, 2:10pm UTC](https://answers.netlify.com/t/new-account-suspended/92447/20 "2023-08-09T14:10:16Z")
If you submitted an appeal you should hear back soon. ---
**Author:** ![SamO](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/samo/32/41847_2.png) [@SamO](https://answers.netlify.com/u/SamO)\ **Post date:** [August 9, 2023, 2:10pm UTC](https://answers.netlify.com/t/new-account-suspended/92447/21 "2023-08-09T14:10:19Z")
closed on August 9, 2023, 2:10pm UTC. Create a new topic for help! :)