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Netlify Identity customized email subject lines for Starter teams

In the past Starter team users were allowed to customize the email templates for Netlify Identity.
Now they are faced with this error:

I’m disappointed to see Netlify revoke these configuration permissions.
Can the starter teams at least be allowed to change the email subject lines?

Hi @citylights

We’re not happy about having to make the decision either. But a few weeks ago this feature was exploited by malicious users which caused us service degradation (incident here) and thus , we had to move this feature behind a paywall.

I don’t think this decision can be reversed, but the spammers are to be blamed for all the good and free available on the internet to disappear. I hope you understand.

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I can understand the paywall in front of the customized email templates for security reasons but can the customized subjects line be decoupled from customized templates and the starter teams be allowed to customize the subject lines?

If subject lines are sanitized I don’t see how they can pose any security concerns.

Hi @citylights,

Right now, unfortunately that’s not possible! However, our wider team are aware of the issue and we’ll update the thread once we have anything to share.

Hi @hrishikesh,

a few weeks ago this feature was exploited by malicious users which caused us service degradation (incident here ) and thus , we had to move this feature behind a paywall.

I don’t think this decision can be reversed, but the spammers are to be blamed for all the good and free available on the internet to disappear. I hope you understand.

I understand your situation. Thanks for maintaining large parts of Netlify available for free.

An important usecase is impacted by this decision though:

A large part of the World does not speak english. The custom templates was the only way to make Netlify accessible to these users.

Do you know of potential solutions?

Hi @Roneo.org,

That’s a valid use case, but I don’t think there’s a workaround for that, not at the moment at least.

But to pass this feedback to the team, would it be helpful if you were to use a custom email delivery solution to deliver the emails if we were to allow setting custom templates again?