Hi @seenu, it looks like the record wasn’t complete for some reason. I re-created it and it looks like it’s working now. Let me know if you still see issues with that subdomain.
Hi, @Orsbert, this domain isn’t correctly configured for Netlify DNS at this time.
The Netlify DNS name server (NS) records were added:
$ dig linkapp.zone NS +noall +answer
; <<>> DiG 9.10.6 <<>> linkapp.zone NS +noall +answer
;; global options: +cmd
linkapp.zone. 3576 IN NS dns4.p01.nsone.net.
linkapp.zone. 3576 IN NS dns3.p01.nsone.net.
linkapp.zone. 3576 IN NS dns2.p01.nsone.net.
linkapp.zone. 3576 IN NS dns1.p01.nsone.net.
linkapp.zone. 3576 IN NS ns74.domaincontrol.com.
linkapp.zone. 3576 IN NS ns73.domaincontrol.com.
However, adding our name servers doesn’t make them the authoritative name servers for this domain. Because they were added instead of replacing the authoritative name servers, they won’t actually be used.
If you check the WHOIS data for the domain, you can see the authoritative name servers are just the last two above:
$ whois linkapp.zone | tail -n 27
Domain Name: linkapp.zone
Registry Domain ID: fb76a06b2cb04b888d6aa1e17fc2a513-DONUTS
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Updated Date: 2020-06-02T22:00:31Z
Creation Date: 2020-06-02T22:00:30Z
Registrar Registration Expiration Date: 2021-06-02T22:00:30Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registrant Organization: LinkApp
Registrant State/Province: Central
Registrant Country: UG
Registrant Email: Select Contact Domain Holder link at https://www.godaddy.com/whois/results.aspx?domain=linkapp.zone
Admin Email: Select Contact Domain Holder link at https://www.godaddy.com/whois/results.aspx?domain=linkapp.zone
Tech Email: Select Contact Domain Holder link at https://www.godaddy.com/whois/results.aspx?domain=linkapp.zone
Name Server: NS73.DOMAINCONTROL.COM
Name Server: NS74.DOMAINCONTROL.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2020-06-15T08:00:00Z <<<
Lines above which show the name servers are:
Name Server: NS73.DOMAINCONTROL.COM
Name Server: NS74.DOMAINCONTROL.COM
You will want to replace these name servers at GoDaddy with the name servers listed in Netlify DNS. That is one way to resolve this.
The other possible solution is to delete the NS records for the name servers at Netlify and use the external DNS instructions instead.
If there are questions about either solution, please let us know.
I’m also having the same issues as well… I’m using name.com to host my domain (thesoulmerch.com) but even though I’m pointing to netlify servers, I still get an error when visiting my website. Any help will be greatly appreciated!
Alright I’m back! Everything should be good on name.com’s side, and they told me that all I need to do is add my DNS records with you.
I’m a little confused on what my next step should be though. I read an article from Netlify about adding DNS records with CNAME or A and I’m still not so sure what to do. (My domain should point to https://soulmerch.netlify.app for reference) Thanks for your help!!
You can either let name.com host your DNS records or let us do it with Netlify DNS. Since you sent a screenshot of the name.com DNS panel, let’s stay over there, but know that you can switch any time. In that panel, you’ll want to create two DNS records:
A record pointing your bare domain (thesoulmerch.com) to our load balancer IP, 104.198.14.52
And note that, to get the best performance from our CDN, we do recommend setting the www subdomain to be your “primary” domain on the Netlify side. Here’s where you’d switch that:
So I have 3 different sub-domains (api, staging and api-staging).
Both of my APIs seems to work, but my front-ends not. I have configured the DNS records for GandiMail (2 MX and 1 TXT), and I also have pointed my Gandi name servers to Netlify ones (as we can see in the screenshot).
It worked for 10min then i couldn’t access both my front-ends.