# Netlify form notifications **URL:** \ **Category:** Support\ **Tags:** netlify-forms\ **Created:** [September 9, 2021, 11:43am UTC](https://answers.netlify.com/t/netlify-form-notifications/43878 "2021-09-09T11:43:03Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![RianneS](https://avatars.discourse-cdn.com/v4/letter/r/43a26b/32.png) [@RianneS](https://answers.netlify.com/u/RianneS)\ **Post date:** [September 9, 2021, 11:43am UTC](https://answers.netlify.com/t/netlify-form-notifications/43878/1 "2021-09-09T11:43:03Z")
Hello! My form notifications are working on my gmail, but not on my professional account. Could you help me out? Thank you in advance! ---
**Author:** ![hillary](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/hillary/32/21132_2.png) [@hillary](https://answers.netlify.com/u/hillary)\ **Post date:** [September 9, 2021, 1:42pm UTC](https://answers.netlify.com/t/netlify-form-notifications/43878/2 "2021-09-09T13:42:06Z")
Hey there, @RianneS 👋 Thanks for reaching out, and welcome to the Netlify Forums! Sorry to hear that you are having trouble getting your form notifications to work. [This Support Guide](https://answers.netlify.com/t/common-issue-form-problems-form-debugging-404-when-submitting/92) is the first port of call to debug any forms issues. Have you read through this yet? There are also many other Support Guides for forms - you can find them here: #Netlify-support:support-guides We also recommend trying to search the forums or look at topics tagged [Netlify forms](https://answers.netlify.com/tags/netlify-forms) if you haven’t already - it’s likely your question was already asked by someone else! In your case, it looks like [there is a related thread here](https://answers.netlify.com/t/forms-notifications-are-not-sending-email-notifications/25729) of folks who had this issue, most of which were caused by a hard bounce. In order for us to look into your specific case further, we will need a link to your Netlify site, your form name, and the email address this is not working for. ---
**Author:** ![RianneS](https://avatars.discourse-cdn.com/v4/letter/r/43a26b/32.png) [@RianneS](https://answers.netlify.com/u/RianneS)\ **Post date:** [September 9, 2021, 1:57pm UTC](https://answers.netlify.com/t/netlify-form-notifications/43878/3 "2021-09-09T13:57:11Z")
Hi Hilary, Thank you for your quick response! I have checked the forums and I found that email adresses could end up on a ‘bounced’ list? I figured that might be it, since one is working. Is there any way I can check this? my netlify site is on [www.riannestreef.com](http://www.riannestreef.com) , form name: contact, and the email that is not working is : [rianne@riannestreef.com](mailto:rianne@riannestreef.com) Thanks again for your help, Rianne ---
**Author:** ![hrishikesh](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/hrishikesh/32/74607_2.png) [@hrishikesh](https://answers.netlify.com/u/hrishikesh)\ **Post date:** [September 9, 2021, 2:10pm UTC](https://answers.netlify.com/t/netlify-form-notifications/43878/4 "2021-09-09T14:10:17Z")
Hi @RianneS, From the logs, I’m seeing this: ![image](https://global.discourse-cdn.com/netlify/original/3X/a/e/ae64ce71d97721b6c3cb7d9b75063bafea9d29e4.png) Connection to your mailbox is timing out. Is this something you could get checked? ---
**Author:** ![RianneS](https://avatars.discourse-cdn.com/v4/letter/r/43a26b/32.png) [@RianneS](https://answers.netlify.com/u/RianneS)\ **Post date:** [September 9, 2021, 3:45pm UTC](https://answers.netlify.com/t/netlify-form-notifications/43878/5 "2021-09-09T15:45:25Z")
Ok, cool, that helps me, I will check with my mail provider! Thanks! ---
**Author:** ![hillary](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/hillary/32/21132_2.png) [@hillary](https://answers.netlify.com/u/hillary)\ **Post date:** [September 9, 2021, 4:06pm UTC](https://answers.netlify.com/t/netlify-form-notifications/43878/6 "2021-09-09T16:06:59Z")
Thank you! Please feel free to follow up here with what you discover. ---
**Author:** ![RianneS](https://avatars.discourse-cdn.com/v4/letter/r/43a26b/32.png) [@RianneS](https://answers.netlify.com/u/RianneS)\ **Post date:** [September 14, 2021, 10:25am UTC](https://answers.netlify.com/t/netlify-form-notifications/43878/7 "2021-09-14T10:25:48Z")
It had nothing to do with Netlify, there was a setting missing in my mail. I am sorry! But your helped was highly appreciated figuring it out! Thanks again, Rianne ---
**Author:** ![hillary](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/hillary/32/21132_2.png) [@hillary](https://answers.netlify.com/u/hillary)\ **Post date:** [September 14, 2021, 1:26pm UTC](https://answers.netlify.com/t/netlify-form-notifications/43878/8 "2021-09-14T13:26:27Z")
Hey there, @RianneS 👋 Thanks for coming back and letting us know! I am glad everything is up and running for you :netliconfetti: