Netlify DNS is not working for past 3 days

Hi Team,

I have a shijomart.com domain, I have pointed the namespace to netlify properly in aws server.
Still my site is down for more than 3 days.

NS:
dns1.p07.nsone.net
dns2.p07.nsone.net
dns3.p07.nsone.net
dns4.p07.nsone.net

Domain: shijomart.com

I did not received any CNAME Record from netlify team app panel

Netlify Issue

Hi, @shijomart. The custom domain shijomart.com is not using Netlify DNS at this time.

If I check the WHOIS data, I see this domain is using AWS for DNS:

$ whois shijomart.com | grep -i 'name server'
   Name Server: NS-1508.AWSDNS-60.ORG
   Name Server: NS-1999.AWSDNS-57.CO.UK
   Name Server: NS-343.AWSDNS-42.COM
   Name Server: NS-701.AWSDNS-23.NET
Name Server: ns-1508.awsdns-60.org
Name Server: ns-1999.awsdns-57.co.uk
Name Server: ns-343.awsdns-42.com
Name Server: ns-701.awsdns-23.net

We have a support guide about this here:

If there are questions after reading that support guide, please let us know.

@shijomart The problem is that you have made NS entries in your AWS DNS settings, rather than delegating DNS to Netlify (or alternately, adding A and CNAME entries to AWS to point to your Netlify site).

Hi Team,

Thanks for the update, now it works fine

Hi, @shijomart. Thank you for the follow-up to confirm it is working. I see that Netlify DNS is being used now when I check:

$ whois shijomart.com | grep -i 'name server'
   Name Server: DNS1.P08.NSONE.NET
   Name Server: DNS2.P08.NSONE.NET
   Name Server: DNS3.P08.NSONE.NET
   Name Server: DNS4.P08.NSONE.NET
Name Server: dns1.p08.nsone.net
Name Server: dns2.p08.nsone.net
Name Server: dns3.p08.nsone.net
Name Server: dns4.p08.nsone.net

We are happy to learn it is working now and if there are other questions, please reply anytime.