Netlify DNS error “name is already taken, [domain] is conflicting the ownership with other existing zones”

Netlify site: jolly-joliot-18f7fa.netlify.app
Custom domain: bittrack.cc

Usually with other domains I had no problem verifying and setting up the Netlify DNS, but now I am having a problem when trying to set up a custom domain with Netlify DNS. The domain verification keeps failing with error: “name is already taken, bittrack.cc is conflicting the ownership with other existing zones”

I have already set up the DNS Records with the current DNS at namecheap.

Hey there, this is happening because the custom domain you’re trying to use already exists on Netlify under a different account.

If you have some idea of who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for you to contact that person directly and ask them to remove the domain from their account here:

Netlify App > “Options” dropdown > “Remove domain”

If you’re not sure, please verify domain ownership and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.

Hi Perry, I have already added the TXT record for verifying the domain ownership like you instructed. Let me know if I can do anything else.

hey there @dsalaj ! we have removed that record from the other site, and you should be able to use it now. Let us know if this doesn’t work for some reason!