Support Forums

Netlify custom domain not working for subdomain previously used

We are trying to use the subdomain usa.makegoodwill.com but Netlify isn’t letting us use that domain.

It might be because we transferred the domain / DNS settings from another netlify account, so that there is a orphan usa.makegoodwill.com DNS record that should of been removed when we transferred the domain over.

The affected project url is testing-usa.makegoodwill.com

Screenshot 2021-01-14 at 14.34.17

@jonnynumber5 Did you delete all traces of makegoodwill.com from the other account, including from the Domains page?

Hi, @jonnynumber5. Our support team can delete the custom domain from the other team also. This support guide discusses how to have us to that:

If there are other questions or concerns, please let us know.