Netlify account suspended — unable to access

Support
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1

Hi Netlify Support,

I’m contacting you regarding my Netlify account associated with hello@cinfluencedigital.com for Cinfluence Digital.

When I try to sign in, I receive the following authentication error:

“Your account has been suspended. Please contact support for assistance.”

I’m currently using Netlify for the Cinfluence Digital website and would like to understand why the account was suspended and what steps are required to restore access.

I’m happy to provide any account verification or additional information privately if needed.

Could you please review the account and advise me on the next steps to resolve the suspension?

Thank you.

2

Hello Netlify Support,

My site onlywar001 (onlywar001.netlify.app) is currently suspended.

I believe the suspension may have occurred because my account ran out of credits. I have now added/purchased additional credits, so there should be sufficient credits available on my account.

Could you please review the account and unsuspend my site as soon as possible?

The site is currently completely inaccessible, so I would greatly appreciate your assistance in restoring it.

Please let me know if you require any additional information from me.

Thank you.