Support Forums

Need an assist unlocking my dns records

Read that sometimes dns records get stuck and I need help from you folks to unstuck them.
Please fix for:


attempting to connect via cname records to:
mouthhealth.thedesignclinic.net and it’s just generating this error:

"Not found - Request ID: "


Hi @richie,

This wasn’t something that we needed to unlock. You had to add the custom domain to your website which you had not done here: Netlify App.

I’ve gone ahead and made the change for you.

Thankyou! Yes that worked.