Home
Support Forums

My website is not showing and I don't know why

My netlify site name is andreakinyua.com. This is the error that I continue to get when I try to renew my certificate:

"
www.andreakinyua.com doesn’t appear to be served by Netlify

We can’t renew your Let’s Encrypt certificate automatically until the issue is resolved. Check our troubleshooting guide for more information on how to fix the problem, and then renew the certificate.
"

"
DNS verification failed

We can’t provision a certificate until your DNS configuration is pointing at the Netlify servers and the changes have propagated.

If you’ve already changed your DNS configuration, allow up to 24 hours for the changes to be processed, or check our troubleshooting guide for some tips on what might be happening.
"

I had seen that for my primary domain, there was no DNS record so I updated that and added one about 1.5 weeks ago and I am still getting this error. I do not know what to do or what is wrong.

Hi @njeri0414

Welcome to the Netlify community.

What changes did you make to your DNS? Have you read Netlify DNS | Netlify Docs?

Also have a look at [Support Guide] DNS Quick Start - How to set up DNS which links to numerous other guides that may help you