Hey so I have been wanting to shift a custom domain (octobotics.tech) from email@example.com to another account.
I followed the remove domain procedure and tried to connect it to the other account but it showed me that the domain is already managed by netlify dns.
Here are the exact steps taken:-
Clicked on remove domain under the project
even got rid of the dns records from my domain provider
Is this the right procedure? if yes, how much downtime can I expect or what other procedures can I follow
Looking forward to your help with the matter
Thanks for reaching out and welcome to Netlify’s support forums.
I’m showing that the custom domain octobotics.tech is still assigned to a DNS Zone and a site on your account.
If you want to use that domain on a different account, you’ll need to delete the DNS Zone and remove the custom domain from the site. Once that is done you should be able to assign the custom domain to a new site.
If you’re unable to remove the DNS Zone and custom domain on the site, we’ll need for you to verify domain ownership and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.