# Meet Support Engineer Sid **URL:** \ **Category:** Support Staff\ **Created:** [August 26, 2024, 1:08pm UTC](https://answers.netlify.com/t/meet-support-engineer-sid/124758 "2024-08-26T13:08:17Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![SamO](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/samo/32/41847_2.png) [@SamO](https://answers.netlify.com/u/SamO)\ **Post date:** [August 26, 2024, 1:08pm UTC](https://answers.netlify.com/t/meet-support-engineer-sid/124758/1 "2024-08-26T13:08:17Z")
Meet Sid! 🥳 Sid is a Support Engineer at Netlify! Sid met with our Community Manager to share a bit about their background and how they want to contribute to the Netlify community! ![Headshot_crop](https://global.discourse-cdn.com/netlify/original/3X/f/c/fc700edc34786e866d8597f14c36c65096eda5b1.jpeg) **Could you share a bit about your background and journey to your current role?** I joined Netlify straight out of a bootcamp where I focused on backend engineering. My journey into tech was a significant career shift from my previous work in social services and customer support roles. I was attracted to the tech field because it touches so many areas, from PaaS companies like Netlify to nonprofits. The vast possibilities within tech really intrigued me. I started experimenting with coding and found that I enjoyed it—it sparked something in me. Now, I’m a fan of Ruby, and I’ve also dabbled in JavaScript and Python. **What do you enjoy most about working here?** The team is hands down my favorite part of working here. The support team, in particular, is incredibly welcoming and supportive. In fact, the entire company has a great culture—everyone is nice and always willing to help out. **Any hobbies or interests you’d like to share with the community?** I have several hobbies outside of tech. I enjoy biking, swimming, and running, and I try to soak up the sun whenever it’s out—especially since I’m based in Chicago. **What is your favorite recent Netlify feature release and why?** My favorite feature release is [Visual Editor!](https://docs.netlify.com/visual-editor/overview/) As the liaison for the visual editor pod, I’ve been involved since we acquired Stackbit, and I’ve seen how useful it is for our team. * * * ## **Areas of Expertise** **Could you describe your role within the support team?** I’m a Support Engineer, responsible for daily interactions with customers, troubleshooting issues, and engaging in various side projects. A significant part of my role involves collaborating with the visual editor team to stay updated on new features. Additionally, I create comprehensive support guides and address knowledge gaps to enhance the customer experience. **What are your main responsibilities and areas of expertise?** My areas of expertise include visual editors, redirects, forms, and tasks related to administration and billing. I focus on ensuring smooth customer experiences in these areas. **Are there any specific projects or initiatives you’re currently working on that you’d like to highlight?** I played a key role in assisting customers during the transition from Stackbit logins to their new Netlify accounts. I also provided support throughout the migration process from Stackbit projects to Netlify sites with Visual Editing, ensuring a seamless experience for our users. * * * ## **Community Engagement** **How do you see yourself contributing to the Netlify forums/community?** I’m active in the forums, where I answer questions and contribute to support guides. I enjoy engaging with the community and helping out wherever I can. I’m interested in creating video support guides. I find that videos can be really helpful, especially when you can pause and follow along step by step. **Can you share some best ways our community members can engage with you?** The best way to engage with me is by tagging @sid.m in posts. I prefer this over direct messages because it allows others to learn through the process. **Are there any particular topics or discussions you’re passionate about and would like to participate in?** I’m passionate about anything related to the visual editor portion of the platform. I’m deeply involved in it and enjoy sharing my knowledge whenever I can. Do you have some pressing questions for @sid.m ? Feel free to tag them below! ---
**Author:** ![SamO](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/samo/32/41847_2.png) [@SamO](https://answers.netlify.com/u/SamO)\ **Post date:** [August 26, 2024, 1:09pm UTC](https://answers.netlify.com/t/meet-support-engineer-sid/124758/2 "2024-08-26T13:09:06Z")
We’ll be doing Meet the Support engineer every week! Stay tuned for more. ---
**Author:** ![SamO](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/samo/32/41847_2.png) [@SamO](https://answers.netlify.com/u/SamO)\ **Post date:** [August 26, 2024, 1:10pm UTC](https://answers.netlify.com/t/meet-support-engineer-sid/124758/3 "2024-08-26T13:10:19Z")
Pinned on August 26, 2024, 1:10pm UTC ---
**Author:** ![SamO](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/samo/32/41847_2.png) [@SamO](https://answers.netlify.com/u/SamO)\ **Post date:** [August 26, 2024, 2:11pm UTC](https://answers.netlify.com/t/meet-support-engineer-sid/124758/4 "2024-08-26T14:11:37Z")
Unpinned on August 26, 2024, 2:11pm UTC ---
**Author:** ![SamO](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/samo/32/41847_2.png) [@SamO](https://answers.netlify.com/u/SamO)\ **Post date:** [August 26, 2024, 2:11pm UTC](https://answers.netlify.com/t/meet-support-engineer-sid/124758/5 "2024-08-26T14:11:45Z")
Pinned globally on August 26, 2024, 2:11pm UTC