Mapping with other vendor

I’m trying to map my domain from the vendor to a domain I own with Netlify but the nameserver does not change. The vendor says I need to change nameserver. How can I do that?

*Actually I want to transfer the domain to that vendor but it still under 60 days

Hi, @plumest.

We have sent you an email to the email address associated with your Netlify account, and we’ll communicate with you through that email to continue resolving this issue.
(Please note that for security reasons, we will not contact you at email addresses not listed in your Netlify account.)

Also, please let us know with a reply here if you don’t receive a message from us. I sent two email by accident but you will see the more detailed reply on the “first” ticket (the one with the lower number).