Hi Netlify Team,
I am having an issue where my main custom domain is throwing a “Page not found” error, even though my branch subdomain is working perfectly.
The Background:
-
I previously had a Netlify account with the site
barmil2.netlify.app. -
Because the site became frozen, I deleted that entire account and removed its DNS configurations so I could urgently rebuild the site.
-
I created a brand new Netlify account and set up the new site at
barmil.netlify.app.
The Issue:
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My branch subdomain (
dev.barmilcareservices.com.au) is live and works perfectly. -
My main apex domain (
barmilcareservices.com.au) returns a Netlify “Page not found (404)” error.
What I’ve Checked:
-
I have verified that all DNS records are correctly pointed to the new account.
-
I suspect the main domain might still be internally linked or “trapped” in Netlify’s system under the old, deactivated account.
Could a support engineer please check if the apex domain needs to be manually released from the system or purged from the old account’s records?
Thank you very much for your help!