Hi Netlify Support team,
I am having an issue renewing my SSL certificate because Netlify’s backend database is caching a stale, removed domain.
- Active Domain:
ninefold.golf(Purchased through Netlify) - Old / Removed Domain:
Ezralaemmle.com
What I have already done:
- Completely removed
Ezralaemmle.comfrom Site Settings > Domain Management. - Completely deleted
Ezralaemmle.comfrom my primary Netlify DNS dashboard. - Verified that
ninefold.golfis the only remaining domain listed on the account.
Despite this, when I attempt to renew the SSL certificate for ninefold.golf, the Netlify dashboard still attempts to validate and bundle the old Ezralaemmle.com domain. Because that domain is no longer associated with the site, the Let’s Encrypt validation fails.
Could a support engineer please manually clear the old certificate records and purge Ezralaemmle.com from the backend database for this site? This should allow me to provision a clean, fresh certificate solely for ninefold.golf.
Thank you for your help!