Let's Encrypt certificate stuck – missing domains despite correct DNS

Support
1

Hello Netlify team,

I’m having trouble issuing a Let’s Encrypt certificate and it appears the certificate provisioning state may be stuck.

Site
playful-licorice-7775ee.netlify.app

Custom domains configured in Netlify

Primary domain

Apex domain
jtservicesnj.com (redirects to primary)

DNS configuration (GoDaddy)

A record
@ → 75.2.60.5

CNAME
www → playful-licorice-7775ee.netlify.app

Nameservers

ns63.domaincontrol.com
ns64.domaincontrol.com

Verification

• DNS propagation confirmed
• No AAAA records exist
• No CAA records exist
• HTTP responses confirmed from Netlify Edge

However in the Netlify HTTPS panel I still see:

“Certificate renewal incomplete: missing domains jtservicesnj.com”

The certificate record shows:

Created Feb 27
Updated Feb 27
Expires May 28

Clicking “Renew certificate” repeatedly does not resolve the issue.

Because DNS and HTTP routing appear correct, this seems to be a stale Let’s Encrypt provisioning state from when DNS was still propagating earlier in the setup.

Could someone please reset the certificate provisioning state for this site so Netlify can issue a new certificate?

Thank you very much.

3

Hey @James_Young :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!