Hi Netlify Support,
I need help with SSL certificate provisioning for my custom domain.
Site:
la-canada-pet-grooming.netlify.app
Custom domains:
The domain uses external DNS at Pair Domains.
DNS configuration:
- Apex A record → 75.2.60.5
- www CNAME → la-canada-pet-grooming.netlify.app
- No additional A or AAAA records
- DNSSEC is off
Netlify’s “Verify DNS configuration” reports:
“DNS verification was successful.”
However, when I click “Provision certificate,” Let’s Encrypt provisioning fails with:
“bad dns for custom domain”
This has persisted for more than 24 hours.
I also tested both domains using Let’s Debug with HTTP-01:
- lacanadapetgrooming.com → All OK
- www.lacanadapetgrooming.com → All OK
Netlify’s support assistant indicated that this may be a stale/stuck SSL provisioning state on Netlify’s backend and recommended requesting a manual reset.
Could Netlify Support please check the certificate provisioning state for this site and manually reset/re-trigger it if necessary?
Thank you,
Peter