Let's Encrypt cert stuck >24h after DNS verified

Support
,
1

Hi,

My custom domain gruevskajereb.com has shown “DNS verification
was successful” in the SSL/TLS section of Domain management
for over 24 hours, but the Let’s Encrypt certificate has not
been provisioned. The site is being served with the platform
default *.netlify.app cert instead.

Project: clinquant-axolotl-cd1385
Custom domain: gruevskajereb.com (apex + www, both verified)
Using: Netlify DNS

Diagnostics already completed:

  • DNS resolves correctly via 1.1.1.1, 8.8.8.8, and direct query
    to dns1.p02.nsone.net, all return correct A records pointing
    at Netlify edges (35.157.26.135, 63.176.8.218 from EU;
    13.52.188.95, 52.52.192.191 from US-routed clients)

  • HTTP curl returns 200 OK with
    “Server: Netlify” header, site is serving correctly

  • SSL Labs shows the cert presented is for *.netlify.app and netlify.app,
    not for my custom domain, confirming Let’s Encrypt cert was
    never issued

  • No CAA records on the domain (verified, Let’s Encrypt allowed
    by default)

  • Multiple “Verify DNS configuration” / “Retry DNS verification”
    clicks over the last 24h, UI confirms verification successful
    each time, but cert never issues

    Additional diagnostics completed since:

    • Let’s Debug returned
      “All OK! No issues were found” using HTTP-01 validation method
    • Confirmed no AAAA records (verified against authoritative dns1.p02.nsone.net)
    • Confirmed no CAA records (also verified authoritatively)
    • Global DNS propagation confirmed, all major resolvers return correct Netlify IPs

    Could someone manually trigger Let’s Encrypt provisioning from
    your end? Happy to provide any additional diagnostic info.

Thanks.

3

Hey @tgruevski :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!